Technical Support Engineer

A company in the international iGaming ecosystem is looking for a Technical Support Engineer to work with high-load products. Fully remote work. Collaboration with development and DevOps teams.

What you'll do

• Process client inquiries and promptly respond to incoming requests.
• Perform initial incident diagnostics (collect logs, screenshots, reproduction steps).
• Create and track issues in Jira until full resolution.
• Prioritize bugs and monitor their fix.
• Communicate with development and DevOps teams.
• Inform clients about the progress of issue resolution.
• Verify fixes before release.

What we need

• Experience with client-server applications.
• Understanding of REST API, SQL, and HTTP status codes (4xx/5xx).
• Proficient in Jira, Confluence, and ticketing systems (Zendesk, Intercom or similar).
• Ability to work with logs and perform initial technical diagnostics.
• Technical English for reading documentation.
• Strong communication skills and ability to work with clients.

What's in it for you

• International iGaming ecosystem.
• Work with high-load products and own infrastructure.
• Fully remote work.
• Opportunities for professional growth and development.

Stack & operators