Head of Support (PSP)

The employer, a FinTech company, is looking for a Head of Customer Support to scale processes in a payment service provider (PSP). The role involves managing a team, controlling KPI/SLA, handling payment escalations, and automating support. Work mode is remote, schedule 10:00–19:00 MSK.

What you'll do

• Manage the support team, hire and train employees
• Control KPI/SLA and optimize support processes
• Handle payment escalations, analytics and reporting
• Automate support and implement CRM/Help Desk

What we need

• Experience leading Support in a PSP/payment company
• Understanding of B2B payments specifics
• Strong managerial and analytical skills
• English — B1+ or higher

What's in it for you

• Remote work mode
• Fixed salary + KPI bonus

Stack & operators