Support Manager (iGaming)

The company is looking for a support manager to interact with users via online chat and email. The role includes assisting with registration, payments, bonuses, and resolving non-standard situations. Fully remote work, 5/2 schedule with night shifts.

What you'll do

• Communicate with users via online chat and email.
• Assist with registration, account login, and platform navigation.
• Advise on payments, bonuses, promotions, and platform functionality.
• Resolve non-standard situations and interact with other departments.
• Log requests in CRM and maintain a high level of customer service.

What we need

• Proficient written Russian.
• Confident PC skills.
• Attention to detail and responsibility.
• Communication skills and customer orientation.
• Ability to learn quickly and work effectively in a multitasking environment.

Nice to have

• Experience in customer support.
• Experience in the iGaming industry.

What's in it for you

• Fully remote work.
• 5/2 schedule (night shifts).
• Competitive salary and timely payments.
• Paid training and mentor support from day one.
• Opportunities for professional and career growth.
• Friendly international team without excessive bureaucracy.
• Work in a modern and stable company that values initiative and drive for development.

Stack & operators