CRM / Retention Manager

The company is looking for a CRM/Retention Manager to manage player communications and retention. Experience in iGaming and retention is required.

What you'll do

• Develop and execute CRM strategies (email, SMS, push, in-app)
• Segment the database and create personalized offers
• Analyze campaigns: OR, CTR, Retention Rate, DAU/WAU/MAU
• Optimize user journeys and automate processes

What we need

• Experience as CRM/Retention Manager in iGaming for at least 2 years
• Hands-on experience specifically with retention
• Understanding of iGaming/Gambling (casino, sportsbook)
• Strong analytics and data handling skills
• Experience with CRM systems
• Segmentation and task management skills

What's in it for you

• Hands-on role with focus on results
• Set up CRM and automations
• Direct interaction with the head
• Growth and development in CRM/Retention direction

Stack & operators