Head of Support

The company is looking for a Head of Support to manage an international English-speaking customer support team in iGaming. The role involves team management, KPI monitoring, and implementing service standards. Fully remote work.

What you'll do

• Manage the Customer Support team: hiring, training, motivation, KPI evaluation.
• Monitor key support metrics: SLA, FRT, AHT, CSAT, QA score, occupancy.
• Implement quality service standards and Responsible Gaming principles.

What we need

• At least 3 years of experience in support.
• 1–2 years of experience as a team lead / manager.
• English at B2+ level.
• Understanding of iGaming specifics (bonus mechanics, payments, KYC, AML).

Stack & operators