Head of Support

We are looking for a Head of Support to manage an international English-speaking team in iGaming. Requires 3+ years in support, 1-2 years as a team lead/manager, English B2+, understanding of iGaming (bonus mechanics, payments, KYC, AML). Responsibilities: team management, monitoring support metrics (SLA, FRT, AHT, CSAT, QA score, occupancy), implementing quality service stathe companyrds and Responsible Gaming principles.

What we need

• 3+ years in support, 1-2 years as team lead/manager
• English B2+
• Understanding of iGaming specifics (bonus mechanics, payments, KYC, AML)

Stack & operators