VIP Retention Manager (Uzbek language)

We are a product iGaming company with our own licensed online casino. We are looking for a VIP Retention Manager with knowledge of Uzbek language who can build long-term relationships with VIP players, increase their loyalty and retention.

What you'll do

• Manage and develop the VIP player base;
• Build long-term relationships with key clients;
• Communicate with players via Telegram, WhatsApp, online chats and phone;
• Reactivate inactive VIP players;
• Prepare personalized bonuses, quests, cashbacks, free spins and other promotions;
• Analyze player activity, deposits and behavior;
• Work on increasing Retention, LTV and NGR, reducing Churn Rate;
• Interact with CRM, Payments, Fraud and Support teams;
• Accompany VIP clients during tournaments, promotions and special campaigns.

What we need

• At least 1 year of experience as a VIP Retention Manager / VIP Account Manager / VIP Host;
• Mandatory experience with online casinos;
• Fluent Uzbek language (spoken and written);
• Fluent Russian language;
• Understanding of VIP segmentation and player lifecycle principles;
• Experience with bonus policies and personalized offers;
• Ability to work with KPIs and analyze key metrics;
• High level of communication and client orientation.

What's in it for you

• Competitive fixed salary;
• Transparent bonus system;
• Work on an in-house product;
• Opportunity to influence the development of the VIP division;
• Fast decision-making without unnecessary bureaucracy;
• Fully remote work format;
• Strong team and opportunities for professional growth.

Stack & operators