Remotevia Telegramposted 10/9/2026
Team Lead Customer Support
Employer Location —Comp up to $2,000Schedule 5/2, rotating shifts: 06:00–15:00, 14:00–23:00, 23:00–08:00, including night shifts
An iGaming employer is looking for a Head of the Support team. Initially the role involves handling user requests, then managing the support team, quality control, resolving complex and VIP cases, and improving processes. Requires Team Lead / Supervisor experience in iGaming, knowledge of KYC, payments and bonus mechanics, and fluent Russian plus English (C1).
What you'll do
- Handling user requests (initially)
- Managing the support team and quality control
- Resolving complex and VIP cases
- Improving support processes
What we need
- Team Lead / Supervisor experience of 6+ months in iGaming
- Understanding of KYC, payments (deposits/withdrawals) and bonus mechanics
- Fluent Russian + English (C1)
- Willingness to work all shifts, including night shifts
Stack & operators
team leadcustomer supportigamingkycpaymentsdepositswithdrawalsbonus mechanicsvip supportquality controlprocess improvementcustomer support managementcasino