Support Manager

We are looking for a Support Manager to handle financial tickets for payments and payouts (fiat and crypto) in the Gambling vertical. Remote work, schedule 6/1. We offer free training and stable payments.

What you'll do

• Processing financial tickets for payments and payouts (fiat and crypto).
• Transmitting payment and payout appeals to payment gateway channels.
• Supporting appeals, monitoring compliance with resolved appeal conditions by payment systems.
• Sending requests to clients when their assistance is needed to resolve appeals (requesting additional actions or documentation).
• Participating in resolving disputed appeals, analyzing cases for fraud signs, referring clients for anti-fraud review.
• Creating and transmitting reports on stuck payments, payouts, and crypto transfers.
• Processing and collecting updates from payment systems in Telegram chats.
• Communicating with clients and helping resolve issues.
• Processing users according to ready-made instructions.
• Checking and confirming incoming payments.
• Monitoring correctness of financial operations.

What we need

• Responsible and detail-oriented.
• Desire for financial growth.
• Willingness to learn and develop.
• Own PC/laptop and stable internet.
• Experience in a similar field.

What's in it for you

• Free training and quick onboarding.
• Stable payments twice a month.

Stack & operators