Technical Support Specialist (B2B / FinTech)

A FinTech team is looking for a technical support specialist to work with clients and merchants of a B2B platform. The role is suitable for those who want to develop at the intersection of customer service, product, and technical support.

What you'll do

• Receive inquiries from clients and merchants via chat
• Clarify request details and assist with platform functionality
• Register and manage tickets
• Monitor the resolution deadlines of inquiries
• Work with AML services for new projects
• Interact with product and technical teams
• Form clear responses for merchants
• Analyze frequent questions and develop the knowledge base

What we need

• At least 1 year of experience in technical support
• Understanding of B2B, FinTech, or E-commerce environment
• Ability to explain complex things in simple language
• Communication skills with developers and product team
• Attentiveness, responsibility, and systematic approach
• Ability to work on multiple tasks simultaneously

Nice to have

• Experience with Jira, Service Desk, CRM, Grafana
• Experience with AML processes
• Understanding of customer service in fintech projects

What's in it for you

• Fully remote work format
• Schedule 5/2 from 11:00 to 20:00
• Fixed salary + bonuses for SLA and support quality
• Product training and mentor support
• Opportunity to influence platform development through feedback
• Career growth into account management or second-line support
• Work on an international FinTech project

Stack & operators