VIP Retention Manager (iGaming)

The company is looking for a VIP Retention Manager in the iGaming industry. The role focuses on retaining VIP players, managing loyalty programs, and engaging them with retention mechanics. The manager will work daily with Russian-speaking VIP players, providing personalized bonuses and preventing churn.

What you'll do

• Daily communication with Russian-speaking VIP players (Telegram, calls)
• Personal bonuses, cashback, and offers for retention
• Reactivation of churned VIP users
• Monitoring player behavior and preventing churn
• Organizing exclusive campaigns and individual offers
• Interaction with CRM and payment department

What we need

• 2+ years of experience in iGaming
• Understanding of retention mechanics and the market
• Experience communicating with premium users

Stack & operators

Target geo