Head of Call-Center & CrossSell

An iGaming company is looking for a Head of Call-Center & CrossSell. The role involves building and managing a team of operators and managers, developing sales and retention scripts, call and cross-sell processes, controlling KPIs, and hiring staff. Requires 2+ years of management experience in iGaming, fintech, or high-risk B2C, knowledge of CRM and analytics, English B2-C1. Office in Yerevan, 5/2 schedule.

What you'll do

• Building and managing a team of operators and managers
• Developing sales and retention scripts, call and cross-sell processes
• Controlling KPIs and hiring staff

What we need

• 2+ years of management experience in iGaming, fintech, or high-risk B2C
• Knowledge of CRM and analytics
• English B2-C1

Stack & operators